No more frustration and long-term repair of defective products! Year 2025 brings significant strengthening of consumer rights in Poland, placing the trade on a pedestal. So far, we have frequently faced a situation where the seller preferred repair, and even refused to accept the complaint, forcing us to make burdensome procedures. Now it's changing. The fresh regulations aim to simplify the process as far as possible and guarantee that, in the event of a defect, the consumer is entitled to a fast and seamless exchange for a new, complete copy. This is simply a real revolution that puts the interests of the buyer first, forcing on the sellers much greater work for the quality of the products offered.
No more repairs? fresh priorities for retailers in 2025
Since 2025, Polish retailers will gotta adapt their practices to the amended regulations that priority is the exchange of defective goods. In accordance with the fresh guidelines, in the event of a uncovering of non-compliance with the contract, the first and preferred form of redress for the client will be to supply a new, fault-free product. The repair option, although inactive available, will only be offered by the seller in strictly defined situations, for example erstwhile the exchange is impossible or involves disproportionately advanced costs. Legal experts stress that this change aims to limitation of “transfer” of liability to the customer and shorten the waiting time for a complete product. For the consumer, this means no more multiple visits to the service and uncertainty about the effectiveness of the repair.
How to make an effective complaint step by step in 2025?
Using fresh privileges is easier than you think, but it requires a fewer key principles. First of all, save acquisition proof – receipt, invoice or card confirmation. It's the basis of all complaint. As shortly as you announcement the defect, study it immediately to the seller. You got it. two years from the date of issue of the goodsBut the sooner, the better. You can submit the complaint in writing (with a registered letter or e-mail, keeping the confirmation of the dispatch) or orally in the store. Remember to clearly specify your request – exchange of goods for new. Describe precisely the flaw and the circumstances of its origin. The seller has 14 days to respond to your request. Failure to answer within that time limit means that the complaint has been found to be justified. It is worth knowing that in case of online purchase, the procedure is similar, and many stores offer convenient complaint forms on their websites.
Your rights as a consumer: What do you request to know about the non-compliance with the contract?
The key concept in the context of the complaint is ‘non-compliance with the contract’, which replaced the erstwhile ‘arm’. This means that the product is defective if: not suitable for the intent for which it is usually used; there are no properties that the seller has provided; it does not correspond to a example or model; or it has been incorrectly mounted (if the assembly was part of the contract). By first 12 months after acquisition there is simply a presumptionthat the defect existed at the time of issue of the goods, which importantly facilitates the situation of the consumer – the seller must prove otherwise. After this period, the burden of proof may remainder on the buyer, although in practice it is inactive frequently the seller who carries out the expertise. In 2025, thanks to the fresh regulations, the seller can no longer freely decide on the form of redress. If you request an exchange and it is possible and does not make excessive costs, it must meet your request.
Effects for retailers: What must Polish companies learn?
Strengthening consumer rights in 2025 is both a challenge and an chance for retailers. First of all, they'll gotta place more emphasis on quality control products offered. The request for a more frequent exchange of goods for a new, alternatively of repair, means higher costs for companies if their products are notoriously defective. That'll force them. closer cooperation with suppliers and manufacturersto guarantee that only complete articles are placed on the market. Companies will besides gotta revise their complaint procedures by training staff in fresh regulations and providing efficient client service. Those sellers who rapidly adapt to changes and will proactively respond to client expectations can gain from reputation and loyalty, which in the long word will translate into Increased assurance and sales. Undoubtedly, 2025 is simply a signal that the consumer marketplace in Poland is becoming even more transparent and pro-consumer.
In summary, 2025 brings fundamental changes in the treatment of defective products. As a consumer, you now have a much stronger position and the right to rapidly exchange goods for a fresh one. Vendors request to prepare for greater work and the request to guarantee the highest quality. Remember to always know your rights and not be afraid to usage them. You're the organization whose good is simply a priority.
More here:
A defective product? The seller has to replace him! Breakthrough changes for consumers in 2025
