They tricked you into Allegro? See how 1 step at a time to get your money back and punish the seller

In 2025 online buying is everyday, and Allegro remains platform number one for millions of Poles. Unfortunately, even in specified a well-established market, there are dishonest traders. You get the defective goods, the package never gets here, and the seller avoids contact? Don't panic! As a consumer you have a number of effective tools to fight for your rights and money back. The key is cognition of procedures and a quick, determined response. This article will guide you through all stages – from first contact to Allegro support to final legal steps. Find out what to do erstwhile A dishonest seller on Allegro He's trying to trick you and how to defend himself effectively.

First step: Contact with the seller and study the problem to Allegro

Have you noticed the acquisition problem? Immediately contact the seller. It is best to do this through the Allegro message strategy to keep a written trace of communication. Describe precisely the problem, attach images of defective goods or another evidence (e.g. screenshots with auction description if different from reality). Give the seller a reasonable time to answer and propose a solution – usually 3-5 working days. If contact is difficult, the seller refuses to cooperate or his proposal is unsatisfactory, Don't wait.. Go to the next stage, i.e. filing a case at the Allegro Dispute Settlement Centre, available in the details of your purchase. The beginning of the discussion is crucial due to the fact that it is an authoritative way to address problems on the platform and the basis for launching further mechanisms for protecting the buyer.

When the seller refuses: Buyer Protection Program (POK) as Your Shield

If attempts to contact the seller failed and the problem was not resolved in the discussion, time to usage Buyer Protection Programme (POK). This is simply a flagship Allegro tool to defend buyers from financial losses in the case of unfair transactions. In order to benefit from POK, you must meet respective conditions: study the problem within 180 days of purchase, have confirmation of payment and prove that the seller failed to comply with the contract (e.g. the goods did not arrive, is incompatible with the description, damaged). You apply for POK online, including all the evidence collected. Allegro carefully analyses all case and in justified situations returns up to PLN 10,000. Remember that this is an highly effective option, which remains a strong argument in 2025 in the fight against unfair practices.

Next steps: Guarantee, warrant and out of court mediation

Regardless of allegro activities, as a consumer you are entitled to rights under the Act. The most crucial of them is simply a guarantee. It gives you the right to complain of goods due to a physical or legal defect by two years from the date of issue. As part of the warranty, you can request repair, exchange, lowering or even returning money. Always file a complaint in writing, preferably by registered letter with a return receipt. If the seller besides offers a guarantee, remember that this is an additional right, independent of the warranty. In case of further problems, comes to aid Ombudsman for Consumer Rights. It may supply free legal advice or even intervene on your behalf with the seller. An alternate is besides the usage of extrajudicial mediation, e.g. at Provincial Inspectorates of the Commercial Inspection, which frequently avoids costly and time-consuming litigation.

Finality: study fraud to the police or to the prosecution

In situations where all another methods have failed, and you have reason to believe that you are a victim of a crime, do not hesitate to study matters to law enforcement. We're talking about fraudwhich is defined in Article 286 of the Criminal Code and consists in misleading another individual to an adverse regulation. An application to the police or to the prosecutor's office is simply a last resort, but in the event of apparent abuse (e.g. deliberately sending a brick alternatively of a phone, no post-payment shipment, mass fraud), this is the most decisive step. Collect all the evidence: confirmation of the transaction, all the correspondence with the seller, proof of payment, photographs of the goods, the seller's account number. Remember that reporting a crime can lead to criminal proceedings and, consequently, to punishing a dishonest seller and recovering your funds.

Fighting an unfair seller on Allegro in 2025 is simply a process that requires cognition of its rights and consequences in action. Remember, You're not helpless.. From first contact and reporting of the problem in the Allegro system, through the usage of the Buyer Protection Program to the support of the Consumer Rights Ombudsman or the final legal steps – you have a number of tools at your disposal. The key to success is documentation of each stage and a fast reaction. Do not let unfair practices discourage you from buying online. Act consciously and effectively to defend your consumer rights!