Top 10 Best Airline Cabin Crew in the World in 2025, No.4 Will Surprise You

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When flying on a full-service carrier, one of the main attributes responsible for helping people choose an airline is their reputation for hospitality in the skies. Cabin crew work hard to prevent their respective carrier’s image and have been duly rewarded in the latest Skytrax rankings for the world’s 10 best airline cabin crews in the world.

The list, dominated entirely by Asian carriers, has been crafted with importance to the hard and soft aspects. The former category includes techniques, efficiency, and attention provided by each cabin crew, whereas the latter focuses on their body language and characteristics like staff enthusiasm, attitude, friendliness, and hospitality 35,000 feet above the ground.

Top 10 Best Airline Cabin Crew in the World

Singapore Airlines has bagged the number one spot in the rankings. The carrier, as well as its hub, Changi Airport, are sweeping up high rankings in Skytrax’s lists this year, and in this particular category, that is no different.

Malaysia Airlines is a surprise pick to make the top 10, with no Middle Eastern airlines like Emirates or Qatar Airways managing to find a spot.

Here is a look at the best 10 rankings and what they do to give passengers the best possible experience.

1. Singapore Airlines (SIA/SQ)

Singapore Airlines is widely regarded as the world’s best airline. They are known for their consistent service, personalised touch to passengers as well as the ability to make customers from diverse backgrounds feel at home regardless of their class of travel aboard an SQ plane.

What makes Singapore Airlines special is its effort towards training cabin crew to streamline the passenger experience.

Regardless of experience, individuals who are hired by the airline must undergo a 15-week training program. They are particularly trained for attention to personalisation, professional demeanour, and proactive service.

SQ’s cabin crew are also from different parts of the world themselves, thus being proficient in several other languages besides English and being able to provide passengers with a solid experience.

2. All Nippon Airways (ANA/NH)

In addition to top-notch safety skills, All Nippon Airways cabin crew are also trained to provide world-class service in the sky.

This includes being punctual to passenger requests, being attentive to each individual’s needs with a proactive approach, and providing a personalised experience by recognising every passenger’s personal attributes, especially in premium cabins.

ANA trains crew to maintain a professional and calm body language throughout the flight, regardless of situations.

They also make a rigorous effort to ensure that cabin crew in premium classes are providing an exceptional experience by referring to passengers by their first names or last names, and through gestures like hand-written thank you notes at the end of flights.

3. Cathay Pacific Airways (CPA/CX)

Cathay Pacific Airways blends its efficiency with modern hospitality to provide passengers with a great experience aboard flights.

A training program for newly employed personnel teaches them crucial aspects about safety, cultural awareness, and a personalised customer service experience in a thoughtful but unobstructive manner.

CX’s cabin crew are advised of tips to remember passenger preferences and remain attentive to their behaviour during long-haul flights in order to enhance the level of personalisation on the flight, especially in business and first classes. In economy and premium economy, attentiveness and quick service help them keep passengers satisfied while dedicating more manpower towards providing a more luxurious experience in premium cabins.

From the airline’s perspective, there are regular feedback sessions for cabin crew and refresher sessions to keep them upskilled, and ensure that the passenger experience is always prioritised.

4. Garuda Indonesia (GIA/GA)

Garuda Indonesia prides itself on offering a genuine, warm, and sincere experience to passengers on board flights with a touch of traditional Indonesian culture and hospitality.

They are trained to maintain calm and tranquillity during their interactions with passengers, and to provide them with the best possible standard of service and hospitality irrespective of their class of travel.

Considering the diversity of travellers that fly to Indonesia for tourism and business, cabin crew at Garuda are encouraged to provide a personalised experience by being aware of cultural diversities in their efforts to do so.

Lastly, they must also anticipate each individual’s needs by regularly keeping an eye on them on board without coming across as intrusive.

5. EVA Air (EVA/BR)

EVA Air is well known for its refined and considerate cabin crew service, blending traditional Taiwanese hospitality with global standards of professionalism.

The airline places great importance on providing a calm, respectful, and attentive experience that prioritises passenger comfort from boarding to landing.

Crew members receive thorough training in safety, customer care, and cultural awareness, equipping them to meet the needs of a diverse range of travellers.

A core aspect of their service is maintaining a polite, composed manner, helping passengers feel relaxed and well looked after. The overall approach is both elegant and approachable, with staff trained to recognise and respond to passenger needs without waiting to be asked.

6. Hainan Airlines (CHH/HU)

Hainan Airlines is the best-ranked mainland Chinese carrier in the world for its cabin crew.

The carrier’s personnel on board flights are tasked with ensuring world-class hospitality in accordance with the Chinese culture, therefore creating a calm and focused, but robustly customer-centred environment in the sky.

The cabin crew are very well trained to work proactively by recognising consumer needs at all times during the flight, particularly in business and first class, where a personalised experience is seen as a more courteous and hospitable touch.

Hainan Airlines also has an impeccable safety record, with much of it being credited to the crew’s work as well.

7. Japan Airlines (JAL/JL)

Japan Airlines loses out in these rankings to its local full-service competitor, All Nippon Airways, but bags a very respectable seventh rank in the standings.

JAL focuses on providing leading Japanese hospitality on board and has some of the world’s most excellent, efficient service aboard its premium cabins, while remaining a popular choice amongst economy class fliers too.

Their cabin crew are expected to be calm but proactive in their approach towards passengers, whereas attention to detail in scenarios like making beds, presentation of meals, etc., is also a major factor in their serviceability. For frequent flyers, a database ensures their tastes and preferences are recorded in order to provide them with a more personalised experience.

8. Malaysia Airlines (MAS/MH)

Malaysia Airlines had a troubled few years as far as its reputation was concerned, but major safety overhauls were coupled with thorough training of its cabin crew, all of which have resulted in the carrier grabbing respectable rankings in the Skytrax top 10 for the world’s best cabin crew.

MH’s flight attendants provide world-class service on board, which is genuine and welcoming, synonymous with the country’s culture. The background of each individual also helps Malaysia Airlines in providing passengers from various geographies with a leading experience. With safety and warmth at the heart of their service, Malaysia Airlines ranks eighth in this list.

9. STARLUX Airlines (SJX/JX)

Starlux Airlines is one of Asia’s newest but fastest-growing full-service carriers, based out of Taiwan. Since day one, it has had to compete with the likes of Air China and EVA Air, so the bar for their service has been set very high. However, it is fair to say that their soft offerings on board are making them a very exciting choice for travellers in the region.

JX’s cabin crew are tasked with providing a modern hospitality experience in the skies with a blend of Taiwanese culture. Attention to detail, efficiency, and prioritising passenger safety are some of the basic norms each individual must follow. In addition, every crew member is advised to address passengers by name, thereby maintaining a personalised level of service too.

10. Korean Air (KAL/KE)

Korean Air is known for its refined and courteous cabin crew service, combining traditional Korean hospitality with international standards. The airline emphasises a calm, respectful atmosphere where passengers feel comfortable and well looked after.

Attention to detail, from meal presentation to cabin upkeep, enhances the overall experience. Multilingual skills and cultural sensitivity ensure smooth communication. Overall, Korean Air’s cabin crew delivers a polished, thoughtful service that reflects the airline’s commitment to comfort and quality.

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