The end of telephone calls with offers from "robots"? The Sejm adopted a government amendment to the Consumer Rights Act

The legislature approved an amendment to "robocalls", i.e. semi-automatic telephone call systems utilized to advertise products and services. The improvement of fresh technologies and progressive automation have affected virtually all industry. More and more activities that were previously performed by humans are being performed by artificial intelligence. This applies to a large degree to communication between the company and the consumer, which is why we have been supported by bots in many places for any time now. And just as chatbots are a solution that is appreciated by consumers (thanks to them we can rapidly get the essential information, e.g. on the manufacturer's website), we have much more mixed feelings about bots that operate hotlines. The consultant who has been calling with an offer to buy e.g. photovoltaics has now been replaced by a robot - he asks the same questions and ...