RPO: Digitization facilitates contact, but should not lead to exclusion

politykabezpieczenstwa.pl 1 year ago
The Ombudsman supports digitization and computerization initiatives that enable easier contact between citizens and the office. However, a situation in which anyone feels left out, excluded, and thus discriminated against in specified a process cannot be allowed, writes Deputy Commissioner Stanisław Trociuk to the president of the Social Insurance Institution, Gertruda Uścińska.
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