You're buying at self-service? You spend more

Zdjęcie: Robisz zakupy przy kasie samoobsługowej? Wydajesz więcej / Shutterstock


Self-service cash registers were expected to improve purchases and shorten queues. Meanwhile, the analyses cited by the business media indicate that customers utilizing this solution can spend as much as 40% more than they planned. Where did this effect come from and what did the investigation say?