Polish model of artificial intelligence PLLuM becomes a key tool in the digitisation of public administration. According to the Ministry of Digital Affairs, the pilot implementation will take place this year. The task has more than just modernising offices, but besides reduce Poland's dependence on abroad technologies. Does this mean that officials will be replaced by AI?
Poland AI in administration – revolution or threat?
Ministry presented eighteen models of Polish artificial intelligence, dedicated, among others, to public and business institutions. Deputy Prime Minister Krzysztof Gawkowski stresses that this initiative is simply a key step in building the country's technological independence. First PLLuM will be implemented in mCitizen application and elected offices.
The goal is to make intelligent assistantswho speed up petent support, answering questions and helping to settle matters online. This solution may peculiarly relieve the municipal officeswho are struggling with staff shortages.
AI assistants already in 2024! What functions will they have?
As reported Dr Agnieszka Karlinska from the investigation Centre for Artificial Intelligence in NASK, to the consortium developing the task joined Central Centre of Computer discipline and Digital AGH. COI will supply implementation support and Digital will supply the computing power of the largest supercomputer in Poland.
Planned AI functions in offices:
- Chatbots support in the app mCitizen.
- Automatic answer to questions in taxation offices and ZUS.
- Support to officials in paper generation and analysis of applications.
Higher efficiency or dismissal?
Questions arise as to whether AI will endanger jobs in public administration. Experts indicate that AI systems will only replace simple actions, allowing officials to focus on more complex tasks. However, long-term this could mean reduction in employment in the public sector.
The government assures that PLLuM is not a threat to jobsbut a tool to support the efficiency of offices. However, critics stress that Every automation leads to personnel cuts in the long term.
Problems and challenges: is Poland AI ready?
The biggest challenge remains Data collection and processing in Polish. This process requires precise analysis to avoid copyright problems. In addition, the model must be adapted to Polish legal and cultural standards.
In 2024 PLLuM improvement was allocated PLN 14.5 millionand planned in 2025 another PLN 19 million. Are these investments adequate for Poland to compete with Western counterparts?
Summary: What does entering AI mean?
The introduction of PLLuM to the offices is simply a step towards modern administration, but besides a possible threat to conventional positions. Poland has a chance to become a leader in digitalization in Central and east Europe, but success depends on effective implementation and public acceptance.
Will AI make life easier for officials and citizens, or will it be the beginning of digital bureaucracy? The next fewer years will show whether the revolution in administration will succeed.
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