Play lists UPC decoders to customers

PlayAfter taking over UPC Poland in 2022, continues the process of integrating services. In fresh months, the operator has introduced a number of changes to improve the quality of service for erstwhile UPC customers. However, are these measures adequate to satisfy users?

Replacing decoders: necessity or convenience?

One of the key elements of change is replacing decoders. Clients utilizing the device TV 4K BOX have been informed of the request to replace it with Play BOX TV. This decision is due to technological differences between devices, which affect the quality of the services provided. According to information, the intent of the exchange is to let further updates of equipment and to introduce features specified as recording programs.

The replacement decoder is freebut not all customers are satisfied with this solution. any users are dissatisfied with the request to adapt to fresh equipment and are afraid about the quality of services provided after change.

Changes in tv services: the end of UPC tv GO

Another crucial change is disable UPC tv GO. By the end of February 2025 customers will be able to usage this service, but from March it will be replaced by Play NOW. The fresh app allows you to watch tv on various devices specified as smartphones, tablets, TVs and computers.

The decision to exclude UPC tv GO raises controversy among users. any of them fear losing the function or quality of the services they are utilized to. In addition, the change may require learning to operate a fresh application, which is an additional challenge for any users.

Customer reactions: discontent and concerns

The changes introduced by Play met mixed client reactions. any users are dissatisfied with the request to exchange equipment and are afraid about the quality of fresh services. respective complaints were received by the Office for Competition and Consumer Protection regarding the deterioration of service quality and client service problems after Play took over UPC.

Many customers pay attention to the deficiency of appropriate communication by the operator. Not all are aware of the upcoming changes or have not received adequate information on fresh services and equipment. This situation leads to frustration and increases the level of discontent among users.

Future prospects: Will Play meet client expectations?

Play faces a hard task – it must integrate UPC services in a way that will satisfy both fresh and existing customers. Replacement of equipment and changes in tv services are only part of the process. It will be crucial to guarantee advanced quality service, efficient client service and transparent communication.

To meet expectations, Play should focus on the following aspects:

• Transparency of communication: Regular information to customers about planned changes, fresh services and replacement dates.
• Technical support: guarantee easy access to method assistance and client training for fresh equipment and applications.
• Monitoring of service quality: Regular checking of the quality of the services provided and fast consequence to notifications regarding possible problems.

Only in this way can Play build trust of customers and guarantee the success of integration of UPC services.