It's a fresh Year gift that many have been waiting for. As of 31 December, the most popular Polish application will receive a virtual assistant based on artificial intelligence.
His target? Make certain that you never gotta Google again, which means, for example, “the request to discontinue collection”.
According to the Legal Gazette, pilot tests are over. The Ministry of Digital Affairs considered the strategy ready for launch. This is not an average chatbot with ready formulas, but an assistant based on a language model (LLM) that is meant to realize context and natural language.
Translator from “official” to ours
Deputy Chief of the Digital Ministry, Dariusz Standerski, announces that the assistant will be available 24/7. The biggest advantage is navigation and translation of procedures. alternatively of looking for a suitable conclusion in the thick of the bookmarks, you simply ask, “I have lost proof of what to do?” or “How to add individual to the rent?” AI is to guide you by the hand.
Important for privacy: The Ministry ensures that chatbot does not have access to your individual data in the app. He doesn't know your name or your PESEL number. It acts as an external “consider” who knows procedures but does not know your secrets. This is simply a key discrimination for the safety of our digital identities.
Direction: Europe
And that's just the beginning. Year 2026 is to be the year in which mCitizen it will become a fully-fledged European digital identity portfolio (in line with the EU standard eIDAS 2).
What does this mean in practice? That your Polish citizen will be respected in France, Germany or Italy. Renting a car in Spain or confirming the age in the Dutch bar is expected to be the same app you show the Polish police. Full implementation is planned at the end of 2026.
So we have a situation without precedent: the Polish administration not only pursues western trends, but in any aspects (the integration of AI with public services) begins to establish a path. We'll just see if the servers can withstand the fresh Year's Eve load.
Millions of Poles usage 1 function in mCitizen
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