POKO BP CLIENTS WILL BE GIVEN ACCESS TO BANKOMATS, CLOSES AND PAYMENTS

In the coming days, customers of PKO Bank Polski can anticipate crucial difficulties in utilizing certain banking services. Both on Sunday, November 5, 2023 and Monday, November 6, method work was planned to affect the functioning of banking systems.

In the course of this work, it will be essential to introduce certain restrictions on access to banking services, which may origin any inconvenience to customers. However, the bank seeks to guarantee that these works are least burdensome and short-lived, given the user's comfort.

It is worth to be prepared for possible delays or temporary inaccessibility of any bank functions these days. It is recommended to avoid planning crucial financial transactions at a time erstwhile these method work will be carried out, and to be patient erstwhile utilizing bank services these days. The Bank is committed to restoring the full functionality of systems and services as shortly as possible.

Breaks on Sunday 5 November

During the night restrictions that will take place from midnight (00:00) to 3:00 a.m. at night from Saturday to Sunday, customers will be forced to temporarily halt utilizing the IKO app, iPKO business mobile and close-up payments and BLICK. It is worth noting that during this break payments made via Apple Pay will not be affected, which is simply a certain relief for users utilizing this payment method.

Then, in the early morning, from 3:00 to 7:00 a.m., there will inactive be any difficulties. During this period, the tab “Carts” in the iPKO service and in the IKO application will not be available, which may make it hard to manage payment cards. This means that customers may deficiency certain options related to controlling and managing their cards in this time frame.

ADDITIONAL CONTRIBUTIONS ON MONDAY 6 List

On Monday night, more specifically between 00:45 and 01:45, short-term breaks are expected that may affect card payments and withdrawals from ATMs. It is worth noting that there will be any restrictions during this period, covering the following aspects:

1. PKO BP ATMs – both the anticipation of depositing and card withdrawals and the execution of the BLICK operation will be affected by short-term inaccessibility.
2. Close-up payments by telephone will not be possible during this time.
3. It will besides not be possible to broadcast the PIN code, lock or activate cards in the iPKO service and the IKO mobile application.

This interruption is planned for a short period and is intended to carry out the essential method work. PKO Bank Polski cares about minimising inconvenience for customers, but it is recommended to avoid transactions during these hours or to be ready for possible restrictions. Upon completion of the method work, the full functionality of the services will be restored.

WHAT SHOULD YOU DO?

PKO The Bank of Poland encourages its customers to plan their financial transactions in advance in order to avoid possible inconveniences. This is crucial due to the fact that certain restrictions on access to banking services may arise in connection with planned modernisation work.

It is worth organising your financial affairs in specified a way as to adapt to these restrictions. If an ATM is required, it is suggested to choice another ATM outside the PKO BP network to avoid any interruptions in access to funds.

Interrupts in the functioning of banking services are planned in connection with the modernisation of banking systems, which aim to improve their efficiency and quality of client service. PKO BP apologizes for any inconvenience that may arise from these actions and asks for knowing from customers.

Customers should be kept up-to-date with the bank’s information and communications in order to be aware of any changes in the availability of services and possible updates to the agenda of modernisation work. This will enable them to better adapt their financial plans and transactions to certain periods of restrictions.