MUMBAI- At least 100 passengers traveling on IndiGo (6E) Flight 6E17 from Mumbai (BOM) to Istanbul (IST) faced a 16-hour delay at Chhatrapati Shivaji Maharaj International Airport (BOM) due to a technical glitch. The delay prompted widespread frustration, with passengers staging protests and airing grievances on social media.
IndiGo issued an apology, citing passenger safety as their priority, and arranged an alternate aircraft for the rescheduled departure. However, repeated boarding and deboarding escalated tensions, leaving many passengers, including those with connecting flights, stranded and dissatisfied.
Photo: Siddh Dhuri | MumbaiPlanesIndiGo Istanbul Flight Delay
IndiGo (6E) Flight 6E17 was originally scheduled to depart from Mumbai (BOM) at 6:55 AM for Istanbul (IST) but faced multiple delays due to technical difficulties.
Despite efforts to resolve the issue, the airline eventually canceled the original flight, announcing a new departure time of 11:00 PM with an alternate aircraft.
Passengers reported being asked to board and deboard the plane multiple times throughout the day, further aggravating an already stressful situation.
This lack of clear communication fueled discontent, particularly among students and travelers with onward journeys.
Many demanded refunds or alternate arrangements, expressing their dissatisfaction directly to the airline staff and on social media platforms.
This incident underscores the importance of effective communication during disruptions. While IndiGo emphasized that safety was their top priority, passengers expressed dissatisfaction with the lack of timely updates and support.
Incidents like these highlight the need for airlines to prioritize clear communication, adequate compensation, and proactive assistance to minimize inconvenience during unforeseen delays.
Photo: Turkish TechnicPassengers Criticized IndiGo
Passengers took to X (formerly Twitter) to voice their frustrations.
One user, highlighted her brother’s prolonged wait, accusing IndiGo of unprofessional behavior and lack of transparency. She described the staff as “rude” and unwilling to address passenger concerns.
Another traveler raised concerns about missing his connecting flight to Washington due to the delay, while others criticized the airline’s handling of the situation as “pathetic” and “disorganized.”
Photo: Kaan Can OzdemirSimilar Incident
A few days ago, approximately 400 IndiGo Airlines passengers remained stranded at Istanbul Airport following multiple flight cancellations to Delhi and Mumbai. The service disruptions have triggered intense passenger backlash and social media criticism over the airline’s handling of the situation.
Shubham Bansal, one of the affected travelers, reported being stranded for 24 hours without receiving meaningful updates from IndiGo. His social media posts highlight the airline’s lack of communication during the extended delay period.
Passenger Anushri Bhansali detailed a series of escalating complications with her flight schedule. Her journey faced multiple hourly delays before being canceled entirely, followed by a 12-hour rescheduling delay. The airline failed to provide essential support services, including accommodation, meal vouchers, or airport representative assistance.
Harsh Istanbul weather conditions have further complicated the situation for stranded passengers. Traveler Rohan Raja reported that despite IndiGo’s claims of arranging accommodation, the airline failed to provide transportation services to the designated locations.
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IndiGo Passenger Serves Tea Onboard the Flight: Watch Viral Video
The post IndiGo Istanbul-Bound Flight Passengers Stranded in Mumbai for 16 Hours appeared first on Aviation A2Z.
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