A failure of a large Polish mobile network. Clients have problem calling

The failure of 1 of the largest mobile operators in Poland. On Thursday (23 October) there have been many complaints from Plus customers who reported telephone problems and a fading signal. Has the problem been fixed yet?


The scale of the problem is truly serious. According to data from Downdetector, which collects user reports, a wave of reports began to grow rapidly after 9:00. At its peak, around 11:00, the number of applications has already exceeded 7,000.

Network Plus failure. What were the customers complaining about?

The problems were primarily about the most crucial service: making and receiving voice calls. Users reported complete silence in the receiver, problems with making a call or immediately breaking it.

There were besides reports of local signal shortages, e.g. in Pila. Customers described their frustration: "I can't make any calls and disconnect all incoming ones. Gliwice," wrote 1 of the net users. Another added, "No connection available on the Plus network, outside the network I can scope you. No 1 can call me – silence on the phone."

Some users found a temporary solution. It turned out that the problem in many cases afraid VoLTE (Voice over LTE) technology. "Someone wrote what to do, works... turn off the VOLTE" – advised 1 of the net users.

Did another operators fail, too? It's hard to say.

The Downdetector service shows that problems, but on a much smaller scale, besides had customers of the another operators of "Big Four". According to Telepolis.pl, increases in the number of applications besides appeared in Orange, Play and T-Mobile.

However, the number of applications there was "a fewer twelve times smaller", so it is possible that the competition could have gotten accidentally. This could be due, for example, to calls from the Plus network to these operators (or vice versa) and connection problems. However, it cannot be excluded that this was a symptom of a wider method problem.

Plus he's already fixed the malfunction. They were temporary problems.

However, the situation seems to be coming back to normal. This information was confirmed by the press office of the Telepolis service provider.

"After temporary difficulties with access to any services, the problem was solved. All functions should work properly. Thank you for your patience and we apologize for any inconvenience," Octavia Chołuj said from Plus's press office. There's besides a decrease in the number of applications on the graph on Downdetector.