DELHI- Passengers aboard Air India (AI) Flight AI 2382 from Delhi (DEL) to Singapore (SIN) faced a frustrating delay of 8.5 hours on Saturday, May 31, 2025, due to repeated technical issues. The aircraft attempted take-off twice but had to abort both times, leading to passenger discomfort and disruption of travel plans.
The Airbus A321 remained grounded for hours as passengers were initially held inside the plane before being deboarded and taken back to the terminal. Air India later confirmed the glitch and offered rescheduling or refunds.
Photo: By aeroprints.com, CC BY-SA 3.0Air India Singapore Flight Cancelled
Flight AI 2382, operated by Air India (AI), was scheduled to depart from Terminal 3 of Indira Gandhi International Airport (DEL) at 12:55 PM, bound for Singapore Changi Airport (SIN).
Although it initially began taxiing slightly ahead of schedule at 12:47 PM, the aircraft was abruptly turned back due to a technical issue.
Aboard the Airbus A321, passengers were informed of the glitch but remained seated inside the aircraft for over three hours as maintenance efforts were underway.
A second attempt at departure was made, but once the aircraft moved just 10 metres from the parking bay, the issue resurfaced.
The captain aborted the take-off once again, and the plane was returned to the gate.
Passengers, including senior citizens and those with connecting flights, expressed concerns over the lack of timely updates and inadequate provisions.
Only popcorn was initially served during the extended wait. Eventually, passengers were disembarked and transported to the terminal via shuttle buses. Full meals were only provided by 6:45 PM, hours into the ordeal.
Photo: VT-VLOAirline Response
Several passengers, including international students and transit flyers, voiced their dissatisfaction.
Abhiraj Singh, a student at the National University of Singapore, described the uncertainty and inadequate communication, especially for those with onward travel plans.
Sahaj Agarwal, heading to Vietnam via Singapore, cited the impact on his health due to delayed food service.
The disruption affected both physical comfort and emotional stress for passengers. Air India acknowledged the issue, citing a technical malfunction, and confirmed that passengers were offered options for complimentary rescheduling or a full refund.
Despite earlier estimates for an 8:30 PM departure, the flight finally took off at 9:25 PM, over eight hours after its scheduled time.
Photo: By Kambui – Air India Airbus A321-211 VT-PPO, CC BY 2.0, https://commons.wikimedia.org/w/index.php?curid=58290476Operational Challenges
This incident adds to concerns about maintenance reliability and crisis handling by Air India (AI).
Extended on-ground delays without proper passenger support have prompted calls for improved protocols.
For international routes, where many travelers rely on tight layovers, such delays can lead to missed connections and additional expenses.
The airline’s response, while eventually offering refunds and food, came after hours of waiting, exposing the need for more proactive service management.
Technical issues are not uncommon in aviation, but the failure to promptly resolve them or communicate effectively can severely damage passenger trust.
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